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Online banking fee comparison Capitec beats Absa, FNB, Nedbank, Standard Bank

Absa Internet banking problems

These attacks were accompanied by a ransom note and resulted in the interruption of online, app, and mobile banking services at some banks. Absa’s mobile banking app was still working at the time of publication, meaning the issue is most likely exclusive to the bank’s Internet banking platform. According to the DownDetector web page for Absa, 86% of the problem reports at the time of writing were related to the bank’s online banking service, with 11% related to mobile banking. We created a basket of online transactions commonly processed by banking customers to calculate the indicative monthly cost of using parimatch india each account. As a result, many South Africans no longer have to visit bank branches to make payments, get statements, or dispute debit orders.

Once the form is complete, users can hit the “Submit” button at the top to progress to the document submission page, where they must upload a copy of their ID before proceeding to payment. After signing in, users are presented with the home page and a “Create New Application” button at the top left-hand side of the screen. They must then specify whether the application is for themselves or on someone else’s behalf. “The customer has the option to either download the statement or email the statements to an email address of their choice,” the bank said.

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Payment for bank branch appointments works by loading your banking details on the eHomeAffairs portal and finalising the transaction through your Internet banking. Banking apps and online banking do offer an easier way to view transactions than email communication, ATMs, or visiting a branch, however, and they are great tools for personal banking. Nedbank said the ability to view transactions going back 5 years for transactional accounts meets the needs of the majority of customers. At the time of publication, 68% of the reported problems were related to online banking, while 29% of the complaints were categorised under mobile banking. FNB appears to have changed its fees for immediate payments in recent months.

Moreover, the applicant must be a customer of the bank that owns the branch where they book their appointment. Absa did not immediately respond to queries regarding the Internet banking downtime. The outage map shows that the downtime is widespread, with the majority of reports originating from populated urban areas. The basket for Absa’s Gold account, Nedbank’s Savvy Plus account, and Standard Bank’s MyMo Plus account works out to R153.50, R175.00, and R170.00, respectively. Therefore, the DHA must significantly increase its smart ID production to phase out green ID books anytime soon.

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“In the 23/24 financial year, the Department issued 2,822,236 smart ID cards to citizens aged 16 years and above, against a target of 2.5 million,” said Nzuza. Besides most naturalised citizens and permanent residents being excluded from eHomeAffairs, the pace of smart ID uptake was too slow to invalidate green IDs anytime soon. Booking online with the system requires citizens to visit the eHomeAffairs website and register.

  • The process consists of registering on the platform, selecting your application type, completing the relevant forms and uploading the necessary supporting documentation before making payment via your bank.
  • “In the 23/24 financial year, the Department issued 2,822,236 smart ID cards to citizens aged 16 years and above, against a target of 2.5 million,” said Nzuza.
  • However, it bundles a credit card and its rewards programme with the product.
  • The system launched in 2016, starting with a pilot phase that allowed citizens aged to apply for their smart ID card online.
  • However, this doesn’t account for the numerous new green ID books that have been issued over the past 11 years, and the target is likely substantially higher.

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There are currently no DHA-supported bank branches in the Free State or North West province. In comparison, the Western Cape has five DHA-supported bank branches, KwaZulu-Natal has three, and the Eastern Cape has two. “You can only visit a bank branch once you have made an online application and booked your visit,” it says. Below is a screenshot from DownDetector showing the spike in outage reports for Absa online banking.

The system launched in 2016, starting with a pilot phase that allowed citizens aged to apply for their smart ID card online. FNB said its customers are able to view 60 days transaction history or up to 150 entries on the FNB Banking App and Online Banking. “Our decisions are based on the latest consumer feedback, insights and trends,” the bank said. Viewing historical transactions should be straightforward, although this is often not the case.

Once your banking details have been captured, you can book a slot at the selected branch. Regarding the office or branch where you submit your biometrics, users currently have 30 bank branches from which to choose nationwide. Standard Bank said customers can access their account statements via its Internet Banking and mobile app platforms for up to a period of two years. The table below lists all the DHA-supported bank branches in South Africa, divided by province.